Pet Bag

Return & Exchange Policy

Return & Exchange Policy

Leather New York will bear the cost of return (i.e., provide a return label) in case the product received was damaged or incorrect. Otherwise, regular returns or exchanges will require the customer to pay the shipping fees when sending items back to Leather New York.

Return & Exchange Timeline

The processing of an item that has to be returned or exchanged can only take place within 30 days of the item being received by the customer. To process a return, apply via our helpline.

Return & Exchange Conditions

In order for your item return or exchange to be processed, the item must be tagged and in its original packaging. Please also provide a copy of your receipt. .

Gift Items

Items from promotional bundles or gift deals cannot be returned; only exchange policies are applicable on them, for the cost outlined in the bundle. .

Customized or Bespoke Items

No refunds or exchanges will be applicable on any custom-made items, any pieces that have had engravings done on them, or anything where patches have been placed on the original item. .

Shipping Policy

Our shipping partners - USA:

USPS, Fedex, and UPS. Because the responsibility of the delivery is with the service provider, once the package has exited the LNY warehouse, the delivery timeline and terms become their responsibility as well.

Our shipping partners – International:

We are sending out international orders through UPS only. You may need to pay fees during the custom clearance process in your country; that is subject to the rules and guidelines set by the destination countries and will not be borne by Leather New York.

Dispatch timings:

Weekdays - All orders placed after 2pm EST will be dispatched the day after the order was placed. Weekends - All orders placed during the weekend will have an extended dispatch time, and will need about 48-72 hours from the time of order placement to be processed.

Changes before shipping:

If you placed your order within the same day that you call our service team to make changes, then we may be able to accommodate you Please contact our helpline at [insert number] and provide your order number along with details of your required changes.

Signature for Delivery

If a signature is required for the delivery to be confirmed, please call our helpline at +1 516 780 2983 or email us at info@leathernewyork.com so that we can make the necessary arrangements through our third party shipping partners.